Hornet offers a 3 year warranty on dragon boat paddles. All other products have a 1 year warranty.
Warranty claims in the USA will require a USD25.00 handling fee. For international warranty claims a USD50.00 handling fee is required, or you may contact your local dealer where the purchase was made to make the claim.
Warranty only applies to manufacturing defects, not damages resulting from use. Please send pictures and details of the product to firstname.lastname@example.org to file a warranty claim.
Returns and Exchanges
Returns and exchanges are easy! If you purchased an item and would like to return or exchange it please contact us at email@example.com for a return authorization.
We only accept returns or exchanges for unused items purchased through Hornetwatersports.com within 30 days of the purchase date. All items including paddles must be unused, in new condition, and returned in the original box and packaging, with tags if applicable. Customer is responsible for shipping costs and damage claims when sending returns and exchanges.
All returns require a Return Authorization.
Please contact firstname.lastname@example.org with details and reference your order number to obtain a Return Authorization. Customer is responsible for the shipping cost of the return. Once the item is received and inspected, we will notify you of your refund status. Please allow 2-3 business days for this notification from when your item is received. The credit will be applied to the original method of payment for merchandise only, shipping charges will not be credited. Exchanges will shipped right away if in stock.
Clearance items are final sale and not eligible for return, refund or exchange.
Orders for in-stock items will be shipped USPS or UPS within 1-2 business days upon receipt of the order. Orders are shipped Monday to Friday. Orders received on the weekend or holidays will ship next business day. Please contact us at email@example.com within 24 hours for changes to your order. We will do our best to accommodate your request for changes. Express shipping is available upon request.